Privacy Policy

1. Who we are

This website, upskill.nz, is operated by Infinite Digital Limited, trading as Upskill (“we”, “us”, “our”). Our Privacy Officer is Josh McGreevy, Founder and Owner. You can contact us at info@infinitedigital.co.nz.

2. Scope

This policy covers upskill.nz only. It explains how we handle information from visitors and from anyone who submits an enquiry, demo request or trial request through this site. It does not cover data entered into the Upskill product by our customers. That is covered by each customer’s own agreement with us.

3. Information we collect

When you use this website, we may collect:

• Contact details you submit through our forms, such as your name, phone number, email, business industry and number of staff
• Any message you send us through the contact form
• Basic technical information recorded by our hosting provider when you visit, such as your IP address and browser type, used to keep the site running securely

We only collect information directly from you. We don’t collect personal information about you from other people or organisations.

If you choose not to give us your contact details, we won’t be able to respond to your enquiry or set up a demo or trial.

4. How we use your information

We use the information you give us to:

• Respond to demo requests, trial requests and general enquiries
• Understand which industries and types of business are interested in Upskill
• Improve the content and performance of this website
• Send you occasional emails about Upskill, such as product updates and offers

You can opt out of marketing emails at any time by using the unsubscribe link in any email or by contacting us.

5. Cookies

We don’t currently use analytics or advertising cookies on this website. Our hosting provider may use essential cookies needed for the site to work properly. If this changes, we’ll update this policy.

6. Sharing your information

We don’t sell your personal information. We share it only with service providers who help us run this website and our business, or where required by law. These currently include:

• Microsoft Azure (website hosting)
• Microsoft 365 (email and business systems)
• Mailchimp (email marketing)

7. Storage outside New Zealand

Some of our service providers store information outside New Zealand, including in Australia and the United States. We choose reputable providers that protect personal information in ways comparable to the safeguards in the Privacy Act 2020.

8. Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access, use, changes or disclosure.

If a privacy breach happens that is likely to cause serious harm, we will notify the people affected and the Office of the Privacy Commissioner as required by law.

9. How long we keep your information

We keep enquiry and trial information for two years after we were last in contact with you. After that, we delete it or remove anything that identifies you.

10. Your rights

Under the Privacy Act 2020, you have the right to ask for a copy of the personal information we hold about you and to ask us to correct it. To make a request, contact our Privacy Officer using the details in section 1. We’ll respond within 20 working days.

If you’re not happy with how we’ve handled your information, please contact us first so we can try to sort it out. You can also make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.